Terms & Conditions
Goods pricing & delivery
If the price of goods changes between the date we accept your order and the delivery date, you will pay the price you paid during your original transaction.
If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
Our charges for delivery are detailed on our Delivery Information page.
We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date has changed.
You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
We aim to provide high quality products to our customers. If the goods arrive with you in an unacceptable state, please contact our customer service team to highlight the problem, and we will replace or refund your goods as suitable.
The availability and colour of plants that we sell you may vary according to the season and market availability. We will alert you if there has been a change in your order of live plants, and give you the option to cancel and refund your order, or offer you a suitable alternative.
On rare occasions, when we are unable to fulfil your order, we may send an alternative product which will be carefully chosen as a suitable substitute. If you are unhappy with what you have received, we will be happy to give you a full refund.
The total liability of Dutch Garden Bulbs for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer.
If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.
These terms and conditions do not affect your statutory rights as a consumer.
We endeavour to keep the website up-to-date, but retain the right to update product information without notice.
If you wish to complain about any aspect of our service, please email us at firstname.lastname@example.org